Servqual

由 W Liu 著作 · 2023 · 被引用 1 次 — A SERVQUAL model-compliant questionnaire summarized 22 research questions. Then, we communicated extensively with the randomly selected respondents ...

SERVQUAL is a multi-dimensional research instrument designed to capture consumer expectations and perceptions of a service along five dimensions

2020年4月14日 — SERVQUAL model is a widely used multidimensional questionnaire, for inspecting and measuring the service quality of businesses.

2020年10月11日 — The SERVQUAL questionnaire for service quality. The SERVQUAL questionnaire is one of the most widely used surveys for capturing service quality.

List of SERVQUAL Questions. Below is a table (and a diagram at the bottom) containing the 22 questions originally used to construct the SERVQUAL model.

To qualify for the study, respondents had to have used the services of the firm in question within the past three months. Each sample was divided about equally ...

Servqual uses a questionnaire with paired statements for each category to figure out how good the service is. Customers are asked to rate their hopes and ...

The SERVQUAL scale which is based on a generic 22-item questionnaire that is rated in a 7-point scale (with 1= strongly agree and 7= strongly disagree)